Privacy Policy
This Privacy Policy statement is made by the Ahimsa Cloud Solution LLP ("ACS", "we", "us" or "our") and is effective as of 01st Dec 2018.
ACS’s Privacy Commitment
ACS ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction
in hand. We let customers know the information we have on them and allow them to opt out of specific engagements. But by far, our biggest commitment is
that we do not make a single rupee from advertising revenue—never have, never will—even from the free editions of our products. This means we avoid the
fundamental conflict of interest between gathering customer information and fueling advertising revenue, and the unavoidable compromises in customer
privacy that it brings.
The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is
unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as
much as possible.
Scope of this Privacy Policy
This Privacy Policy applies to all ACS websites that link to it. It also applies to the products and services provided by ACS through these websites, our
mobile applications, and applications posted by ACS on ACS’s online marketplace and in other third-party online marketplaces. This Privacy Policy does not
apply to any of our websites, products or services that have a separate privacy policy.
This Privacy Policy is divided into three parts:
Part I – Information ACS collects and controls
This part deals with how ACS collects and uses information about website visitors, potential customers, users of ACS's products and services, and others who
contact ACS through forms or email addresses published on or linked to our websites.
Part II – Information that ACS processes on your behalf
This part deals with how ACS handles data that you entrust to ACS when you use our products and services, or when you share any personal or confidential
information with us while requesting customer support.
Part III – General
This part deals with topics that are relevant to both Parts I and II, and other general topics such as ACS's security commitments and how we will inform you
when we change this Privacy Policy.
Part I – Information ACS collects and controls what information ACS collects
i) Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email
address, company name and country to complete the account signup process. You'll also be required to choose a unique email and a password for accessing the
created account.
ii) Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or
seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials,
(iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact ACS for any other purpose.
iii) Payment processing: When you buy something from us, we ask you to provide your name, contact information, and Credit / Debit card information or
other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four
digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your
approval, we may store your Credit / Debit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway
Service Providers.
iv) Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal
information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete
your testimonial, you can contact us at privacy@ahimsacloud.com
v) Interactions with ACS: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales
and customer support professionals, for improving our interactions with you and other customers.
Information that we collect automatically
i) Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers, mobile devices and servers
make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating
system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
ii) Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to
enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags,
scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand
email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We only use first-party cookies and
do not use third-party cookies or other third-party tracking technologies on our websites. We also use first-party Local Storage Objects (LSOs) such as
HTML5 to store content information and preferences to provide certain features.
iii) Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications
from application logs and in-house usage analytics tools, and use it to understand how your business use and needs can improve our products. This
information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and
configurations, and devices used to access and their locations.
Information that we collect from third parties
i) Sign-ups using federated authentication service providers: You can log in to ACS Services using supported federated authentication service providers
such as LinkedIn, Microsoft and Google. These services will authenticate your identity and give you the option to share certain personal information with us,
such as your name and email address.
ii) Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us
your name, email address and other personal information. You may contact us at privacy@ahimsacloud.com to
request that we remove your information from our database. If you provide us information about another person, or if another person gives us your
information, we will only use that information for the specific reason for which it was provided to us.
iii) Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any
of our products or services to them, the reselling partner may pass your name, email address, company name and other information to ACS. If you register for
or attend an event that is sponsored by ACS, the event organizer may share your information with us. ACS may also receive information about you from review
sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and
services.
iv) Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as
Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information,
including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that
once collected, this information may remain with us even if you delete it from the social media sites. ACS may also add and update information about you,
from other publicly available sources.
Purposes for using information
In addition to the purposes mentioned above, we may use your information for the following purposes:
- To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this
Privacy Policy, changes to the Terms of Service, or important notices.
- To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you.
- To ask you to participate in surveys, or to solicit feedback on our products and services.
- To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website
and mail hosting, and backing up and restoring your data.
- To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services.
- To provide customer support, and to analyze and improve our interactions with customers.
- To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of ACS, ACS’s users,
third parties and the public.
- To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.
- To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better
help them.
- To monitor and improve marketing campaigns and make suggestions relevant to the user.
Legal bases for collecting and using information
Legal processing bases applicable to ACS: If you are an individual from the European Economic Area (EEA), our legal basis for information collection
and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities
are typically based on (i) contractual necessity, (ii) one or more legitimate interests of ACS or a third party that are not overridden by your data
protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to
protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not
affect any processing that has already taken place.
Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will
clearly explain to you what those legitimate interests are at the time that we collect your information.
Your choice in information use
Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the
‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of
the websites properly
Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional
profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
Who we share your information with
ACS group entities have access to the information covered in Part I. We do not sell any personal information. We share your information only in the ways
that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
Employees and independent contractors: Employees and independent contractors of all ACS group entities have access to the information covered in Part
I on a need-to-know basis. We require all employees and independent contractors of ACS group entities to follow this Privacy Policy for personal
information that we share with them.
Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service
providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service
providers are authorized to use your personal information only as necessary to provide these services to us.
Domain registrars: When you register a domain through ACS from domain name registrars, we share your name and contact information such as your
physical address, email address and phone number with them as per the ICANN domain registration rules.
Reselling partners: We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting
you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that
partner.
Marketplace application developers: When you install or purchase any application developed using ACS's APIs that is posted on ACS’s online marketplace,
your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or
service. ACS does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Other cases: Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
Your rights with respect to information we hold about you as a controller
If you are in the European Economic Area (EEA), you have the following rights with respect to information that ACS holds about you. ACS undertakes to provide
you the same rights no matter where you choose to live.
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you,
including the information's source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which
we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer
necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as
when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format,
in circumstances where the information is processed with your consent or by automated means.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for
direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use
or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
Retention of information
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information
for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or
proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process
your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from
further processing on backup discs until deletion is possible.
Part II – Information that ACS processes on your behalf
Information entrusted to ACS and purpose
Information provided in connection with services: You may entrust information that you or your organization (“you”) control, to ACS in connection with
use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees
(if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services
(if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for
technical support or other services.
Ownership and control of your service data
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service
data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
How we use service data
We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice,
information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email
marketing, the email addresses of the persons on your mailing list will be used for sending the emails.
Push notifications
If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push
Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these
notifications by turning off notifications in the application or device settings.
Who we share service data with
ACS group and third party sub-processors: In order to provide services and technical support for our products, the contracting entity within the ACS
group engages other group entities and third parties.
Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of
the ACS group entities involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors,
(ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy
of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and
audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services.
We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the ACS group.
Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration
may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other
persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.
Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you
choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you.
We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
Retention of information
We hold the data in your account as long as you choose to use ACS Services. Once you terminate your ACS user account, your data will eventually get deleted
from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after
3 months.
Data subject requests
If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact
the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our
customer in responding to your request within a reasonable timeframe.
Part III – General
Children’s personal information
Our products and services are directed towards individuals who are working either for their own business or employed, we do not knowingly collect personal information from children who are under 16 years
of age, neither anywhere we collect date of birth or age of person at time of registration. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe
that a child under 16 years has provided personal information to us, please write to privacy@ahimsacloud.com
with the details, and we will take the necessary steps to delete the information we hold about that child.
How secure is your information
At ACS, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent
unauthorized access, use, modification, disclosure or destruction of the information you entrust to us.
Locations and international transfers
We share your personal information and service data within the ACS Group. By accessing or using our products and services or otherwise providing personal
information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United
States of America, the European Economic Area (EEA) and other countries where ACS operates. Such transfer is subject to a group company agreement that is
based on EU Commission’s Model Contractual Clauses.
Do Not Track (DNT) requests
Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating
that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we
do not take action in response to these signals.
External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these
third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal
information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.
Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to
contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. ACS is not responsible for
the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with
ACS. To request the removal of your information from our blogs and forums, you can contact us at privacy@ahimsacloud.com
Social media widgets
Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other
information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the
widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or
governmental request, including to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating
any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
Business Transfers
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring
entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in
ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal
information and service data.
Compliance with this Privacy Policy
We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have
any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us
privacy@ahimsacloud.com we’ll contact you, and if required, coordinate with the appropriate regulatory
authorities to effectively address your concerns.
Notification of changes
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we
make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email
to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you
may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to
be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about
how your personal information is used, you should check back at Privacy Policy periodically.